Switch2 is the UK’s most experienced and capable provider of end-to-end solutions for heat networks. We have 40 years’ experience and provide services to private developers, local authorities, and housing associations. Our services portfolio consists of 80,000 properties across the UK, connected to over 500 heat networks.

Our expertise spans across the full heat network lifespan and includes heat network design and build, energy performance, operation and maintenance, through to customer services including metering and billing.

Our customers are always at the forefront of our service delivery. We have the largest team dedicated to providing high quality services to customers with over 150 employees dedicated to heat networks. Placing the customer at the heart of our service delivery, in terms of customer engagement, providing reliable low-cost heat and the overall experience of living on a heat network is a fundamental ethos of our people and our business.

You can be sure that our customers are always at the forefront of our service delivery

  • We have the largest UK customer relations team dedicated to providing high quality service to heat network.
  • We have a 40 years’ experience of working with private developers and affordable housing.
  • We place the customer at the heart of our service delivery.
  • We actively engage with our customers.
  • Our over-arching goals are providing our customers with low-cost heat and delivering a positive experience of life on a heat network.

We are focused on ensuring that the most effective solutions are put in place and on minimising disruption to residents.  Remote diagnosis is key to this – and our back-office staff and engineers are all highly trained in this aspect.  Our vision is to use ‘Technology to Transform’

We offer a fully bespoke service where we proactively assist clients and their customers in ensuring the long-term success of a scheme from the conception of the development. This comprehensive, full circle, service is designed to deliver the cost-effective, carbon-reducing, reliability and customer-satisfaction goals of any scheme, over its entire life.


Switch2 Energy Limited
The Waterfront
Salts Mill Road
West Yorkshire
BD17 7EZ

Tel: 0330 053 5599

Email: [email protected]

Website: www.switch2.co.uk