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Sustainable Energy Ltd – Senior Engineer
Sustainable Energy Ltd – Senior Engineer
We are looking for an excellent communicator who values teamwork, flexible, confident, motivated, conscientious and detail-focused to assist teams at all levels in the company to deliver multiple projects across the project cycle, while maintaining high standards and adaptability in a fast-moving environment.
Responsibilities include:
Leading delivery, including report writing, detailed modelling, calculations, design outputs, and more.
Whole life-cycle management of district energy projects.
Chairing meetings and managing input from colleagues.
Developing tenders.
Collecting data, conducting site surveys, and analysing large data sets.
Delegating tasks to the wider project team.
Coordinating energy demand assessments.
Developing detailed business cases, concept designs, and specifications.
Training junior staff.
Required:
Relevant engineering/science degree.
A desire to decarbonise UK energy systems.
5 years+ experience in technical consultancy related to low carbon/renewable/district energy.
The ability to work effectively in a team and independently.
Excellent project management and delivery skills.
Fluent communication of technical information in English.
Experience with technical modelling software (e.g., GIS, EnergyPro) and MS suite products for energy modelling and technical reports/business cases.
Desirable:
Higher qualification.
Specialisation in this area.
Chartership with a relevant institution.
Proficiency in using Sketchup, AutoCAD, and REVIT.
Occasional work outside office hours and travel may be required.
Benefits
Company pension
Cycle to work scheme
Employee mentoring programme
Free parking
On-site parking
Private medical insurance
Location of Position: Cardiff (office-based)
Approximate Salary Range: £50,000+
Deadline for Applications: Ongoing
Contact Details for CV: [email protected]
Link to Vacancy on Members’ Website (if applicable): Sustainable Energy Limited jobs and careers | Indeed.com
Insite Energy – Onboarding Coordinator
Insite Energy – Onboarding Coordinator
About Insite
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.
We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.
At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
About the role
The Onboarding Team is responsible for managing the process of transitioning a heat network development from the construction / retrofit stage, through to the provision of live heat metering, billing and prepayment services to residents and clients.
As a key part of the business the Onboarding Team, whilst sitting within the wider Client Services department, serves as a bridge between the installation and commissioning phase and the ongoing ‘business as usual’ stage.
The Onboarding Coordinator is an essential administrative role that will act as first point of contact for the team, will ensure that residents, clients and schemes are set up within agreed timelines, will produce key documentation and manage conflicting deadlines to ensure a smooth onboarding process for clients and residents alike
Reporting to the Onboarding Team Leader, the Onboarding Coordinator is responsible for ensuring that new schemes, customers and clients are set-up successfully within Insite’s systems, and that these new schemes transition to ‘business as usual’ in a smooth manner.
The Onboarding Coordinator will work closely across departments to ensure a scheme is set up successfully, prior to any resident completions. The Onboarding Coordinator has ultimate responsibility for ensuring that a new scheme becomes fully operational, and all subsequent residents onboarded within department SLAs.
Location and working hours:
37.5 hours per week – Monday to Friday 09:00 – 17:30, with a 30-minute lunch break & two 15-minute breaks during each working day.
Insite Energy Office in Peterborough (PE1 5DD), with homeworking available as per agreement with line manager.
Required skills and attributes:
Excellent written and verbal communication skills
Experience in liaising with clients and customers
Good IT skills with the ability and enthusiasm to learn new systems
GCSE or equivalent in English at Grade C or above.
Be analytical; recognising errors and providing solutions
Have the ability to work independently to identify and resolve problems
Focus on attention to detail
Have the ability to prioritise their workload
Be able to work to tight deadlines in a busy environment
Work as a member of a diverse team operating in different environments across departments
Ensure good time management and record keeping
Show initiative by actively looking for ways to improve departmental working
Benefits:
Up to £24,000, depending on experience
25 days holiday per year + English bank/public holidays.
Pension matched at 4%.
Free confidential Employee Assistance Programme.
Employee discounts & deals scheme on a range of products & services.
DO RIGHT WITH INSITE - Our Corporate Social Responsibility Programme provides our employees with up to 2 days paid time off per year for engage with company volunteering initiatives
Vibrant company to work for, great culture.
Relaxed dress code
Free access to newly refurbished gym and bootcamp classes at Stuart House
Department: Onboarding
Locations: Peterborough
Remote status: Fully Remote
Yearly salary: £24,000
Link to Vacancy: https://insiteenergy.teamtailor.com/jobs/4739983-onboarding-coordinator
Insite Energy – Business Development Manager
Insite Energy – Business Development Manager
About Insite
Insite Energy is a dynamic, fast growing heat network provider covering developments from London through to Scotland. Offering a wide range of services for large scale district heating developments to smaller communal systems. The services provided include metering & billing, installation (and retrofit) of metering equipment and complete end to end maintenance, from the plant room through to each residential dwelling.
With over 60 employees and counting, we are small but mighty, delivering and achieving outstanding results by working together. We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, and this is reflected in our excellent Trustpilot rating.
At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
About the role
Due to continued growth, we’re looking to recruit a Business Development Manager to further strengthen our market presence through a focus on Insite’s maintenance proposition. As Business Development Manager, you will be responsible for identifying opportunities to specify Insite’s products & services and grow Insite’s pipeline through nurturing existing, and establishing new, relationships in alignment with the wider Business Development sales strategy and overall business goals.
This role is ideally suited for experience within HVAC sector, or knowledge of housing associations and property developers.
Key duties and responsibilities:
Pipeline growth & management
Build and track a pipeline of heat network maintenance opportunities based on Insite’s portfolio of solutions and growth targets across the UK.
Target new and existing customers, including Contractors, Consultants, Private Developers, Build-to-Rent Operators, Housing Associations, Managing Agents, and Local Authorities, in order to secure pipeline growth.
Develop and deliver proposals to customers, working closely with all key stakeholders to create a tailored solution with focus on portfolio-level relationships.
Customer focus
Nurturing existing customer relationships to identify and act upon opportunities for new business, working alongside the Client Services team.
Seek opportunities to build new customer relationships via an informed, targeted approach, working alongside the Sales & Marketing team to develop outreach strategies aligned with business goals.
Develop customer account plans for both new and existing customers to ensure future relationships are secured.
Insite expert
To be an expert in Insite products and services, specifically maintenance and operational management of heat networks (ESCo Manager) – sharing the knowledge and passion that we are very proud of.
Guide customers through the sales process while offering excellent customer service.
Maintain a strong awareness of market activity to adapt in line with customer needs and act as trusted advisor, representing Insite at trade exhibitions & events.
Location and working hours:
Full-time position (37.5 hours per week).
Office locations: Moorgate, London (WeWork) with flexibility to work from home as agreed with line manager.
Alternatively, this position can be remotely based, with 1 - 2 days based at the London office.
Additional travel for business purposes paid for.
Required skills and attributes:
Essential
Confident, professional and articulate in all communications i.e. face-to-face, virtual (e.g. via MS Teams), telephone and written communications.
Experienced in developing client solutions that meet both customer and business needs.
The ability to build strong relationships within the residential housing sector, ideally with Private Developers, Build-to-Rent Operators, Housing Associations, Managing Agents, M&E Contractors, Consultants and/or Local Authorities.
Self-motivated, target-driven and well-organised with the ability to work autonomously.
Good team worker, reliable and able to rapidly establish a high degree of trust with the wider team as well as customers.
Strong attention to detail; maintaining high standards for delivery, quality and accuracy.
Highly competent in MS Office software and relevant tools such as Outlook, PowerPoint, Word, Excel, etc.
Desirable
Experience in a sales or relationship management role.
Technical experience and knowledge of low-carbon heating technologies.
Understanding of the housing sector.
Demonstrable track record of achieving sales targets and/or budgets.
Benefits:
Up To £45k (gross) per annum depending on knowledge & experience.
Discretionary 10% bonus.
25 days holiday per year + English bank/public holidays.
Additional holiday purchase scheme.
Development and training provided, dependent on role requirements.
4% Pension contribution matched by Insite.
Employee online Wellbeing Centre + access to a free & confidential Employee Assistance Programme.
Employee discounts & deals scheme on a range of products & services.
DO RIGHT WITH INSITE - Our Corporate Social Responsibility Programme provides our employees with up to 2 days of paid time off per year to engage with company volunteering initiatives.
Vibrant company to work for, great culture.
Department: Sales & Marketing
Locations: London
Remote status: Fully Remote
Yearly salary: £45,000
Link to Vacancy: https://insiteenergy.teamtailor.com/jobs/4776350-business-development-manager-hvac
Insite Energy – Head of Client Services
Insite Energy – Head of Client Services
About Insite
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.
We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.
At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
About the role
The Client Service Team is responsible for managing all communications with our clients (B2B partners), including the generation, and issuing of reports, proposing of tariff changes, agreeing, and acting upon actions as a result of assessment of the Clients site/estate, escalating significant issues to the Client Services Director. The Head of Client Services shall report directly to the Client Services Director, leading a team of client account managers to ensure best-in-class service is provided.
The Head of Client Services will own tier one client relationships, collaborating with those clients to ensure the services provided are market leading and strong working relationships maintained. This includes coordination of communications with tier one clients, including oversight of the production and issuing of accurate reports to clients, via our Vantage Client Portal and regular meetings in which you will provide expert guidance, highlight risks and mutually agree specific actions and owners with deadlines achieved to ensure 100% of the Clients costs are recovered whilst providing market leading customer service to their residents. You will also be responsible for leading a team of Client account managers, enabling, and supporting them with the successful management of their assigned client base.
Responsibilities for the Head of Client Services:
Direct ownership of a selection of tier one clients.
Lead and develop a team of Client Account Managers.
To be the first point of contact and own escalation for all client queries and complaints escalated by your direct reports and other departments across the business.
To monitor and manage client queries, ensuring right first-time resolutions across the team.
Ensure that 100% of the costs to operate Clients Heat Networks are recovered, tracked and any deficits/over recoveries are reported monthly in a summarised risk report.
Monitor all Heat Network operational KPI’s, present outcomes to Clients monthly, agree record and track actions via official meeting minutes.
Work with in house teams to present best advice on improving Network efficiencies and customer outcomes.
Collaborate with internal Customer Service teams to ensure the levels of service providing meet Client expectations.
Keeping up to date with Heat Network and wider energy regulation, acting as a subject matter expert to our client base. Creation and distribution of expert client communication in various forms.
To be a champion for client Service throughout Insite Energy and promote companywide learning.
Support delivery of internal projects including digital transformation of client and customer systems.
Location and working hours:
This role can be based at either our Peterborough or London office, with a blend of homeworking and attendance at both Insite Offices to meet the needs of the role.
Full-time position (37.5 hours per week).
Required skills and attributes:
Advanced Excel skills
A high level of competence in using PowerPoint to create high impact presentations and be capable of presenting with style.
Technologically proficient and an adaptive learner with IT systems.
2 years+ experience as a Client Services account manager.
Proven experience of exemplary record keeping.
Meticulous attention to detail.
Impeccable written and verbal communication skills
Advanced problem-solving skills.
Ability to work under pressure, with a high degree of emotional intelligence and resilience.
Ability and confidence to collaborate credibly with client stakeholders at all levels, including Head of and Director level.
Ability to create and update financial reports.
Commercial awareness.
Initiative-taking, positive can-do attitude, good humour, and collaborator.
Benefits:
£55,000 - £65,000, depending on knowledge and experience.
Pension matched at 4%.
25 days holiday, including English bank/public holidays.
Birthday leave – additional day off for your birthday.
Additional holiday purchase scheme.
Employee online Wellbeing Centre + access to a free & confidential Employee Assistance Programme.
Relaxed dress code.
DO RIGHT WITH INSITE - Our Corporate Social Responsibility Programme provides our employees with up to 2 days of paid time off per year to engage with company volunteering initiatives.
Vibrant company to work for, great culture.
Free access to gym and Bootcamp classes at Stuart House, Peterborough
Regular Social Events, including a Summer Party and Christmas Party.
Department: Client Services
Locations: London, Peterborough
Remote status: Hybrid Remote
Yearly salary: £55,000 - £65,000
Link to Vacancy: https://insiteenergy.teamtailor.com/jobs/4808833-head-of-client-services
Full Power Utilities – Energy Bureau Account Manager
Full Power Utilities – Energy Bureau Account Manager
Full Power Utilities Ltd is a dynamic, fast growing independent energy brokerage specializing in the Commercial Electricity and Gas industry. We are based in a modern and spacious office in Borehamwood, Herts and are currently looking for a Billing Consultant to join our Energy Bureau Team.
The ideal candidate will have industry knowledge as well as previous experience within Bureau Services. Having knowledge of large validation and tenant recharging would be preferred although this is not a necessity. The basic role is to deal with all areas of the billing and customer service area of the bureau services
The role will involve the management of high volumes of data within both spreadsheets and in-house databases.
Key responsibilities will include but not be limited to:
Ensure that opportunities for new business are dealt with professionally and appropriately at all times.
Act as initial point of contact for all customer queries either by telephone or electronically and respond promptly and efficiently to all enquiries.
Log and resolve customer complaints and handle product and service inquiries. Direct requests and issues to designated resource.
Manage customer accounts; allocating and reconciling for referral process.
Organise workflow to meet service level agreements.
Submitting timely and accurate statements of energy consumption and charges for heating and hot water are generated and distributed to residents each month.
Provide a main point of contact for customers making enquiries on their heating and hot water accounts, demonstrating high quality at all times.
Support the Bureau Manager by providing regular reports on heat meter status, meter reads and consumption data.
Attend meetings with clients to explain heat network charges and to promote understanding of heat tariffs.
The candidate will:
Have previous experience in either the Housing finance (particularly utility invoices) or Energy sector.
Good organisational skills,
Proficient with numeracy.
Have a strong understanding of the principles of customer care.
Be IT literate with advance knowledge of Word and Excel.
Some experience of account management.
Strong oral and written communication skills, feeling comfortable with presentations.
Have a recognised qualification in finance or energy sector would be beneficial.
Location: Borehamwood, Herts
Type: Permanent Full Time
Salary: £27k - £32k depending on experience
Hours: Mon-Fri, 9am – 5.30pm
Applications to: [email protected]
